Privacy Policy

Your privacy matters to us. This Privacy Policy explains how DD Vacations Club collects, uses, discloses, and safeguards your personal information when you visit our website or use our services. Please read this policy carefully.

1. Overview

DD Vacations Club ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website at ddvacations.club, our membership application process, our booking platform, and any related services, sales, or communications.

If you have questions or concerns about this policy, please contact us using the information at the bottom of this page.

2. Information We Collect

We collect information you provide directly to us and information collected automatically when you interact with our Services.

Information you provide:

Category Examples
Identity Full name, date of birth

Contact Email address, phone number, mailing address

Financial Credit/debit card details, billing address (processed via secure payment processors)

Membership Plan selected, activation date, booking history

Communications Messages you send us, support inquiries, survey responses

Information collected automatically:

IP address and general location data;
Browser type and version;
Pages visited, time spent, and referring URLs;
Device information (operating system, screen size);
Cookie identifiers and pixel tags (see Section 5).

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Membership administration — to create and manage your account, process payments, and activate benefits;
Booking services — to facilitate resort reservations and confirm travel arrangements;
Customer support — to respond to inquiries, resolve disputes, and troubleshoot issues;
Communications — to send transactional emails (receipts, booking confirmations, renewal reminders) and, where you've opted in, promotional offers;
Improvement of Services — to analyze usage trends and improve our website, platform, and member experience;
Legal compliance — to meet our legal obligations, enforce our Terms, and protect against fraud.

We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

4. How We Share Your Information

We may share your information with:

Resort partners — to complete bookings you request, we share your name, contact details, and reservation information with the relevant property;
Payment processors — your financial information is processed by PCI-DSS-compliant third-party processors; we do not store full card details on our servers;
Service providers — companies that help us operate our business (email delivery, analytics, CRM), who are bound by data processing agreements;
Legal authorities — when required by law, court order, or to protect the rights and safety of our users or the public.

We require all third parties to maintain appropriate security standards and use your data only for the purposes for which it was shared.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device.

Types of cookies we use:

Essential cookies — required for the website to function (session management, security);
Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics);
Marketing cookies — used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

6. Data Retention

We retain your personal information for as long as your membership is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically:

Account and membership data: retained for the duration of your membership plus 5 years;
Financial transaction records: retained for 7 years as required by tax and accounting regulations;
Communications and support records: retained for 3 years.

When data is no longer needed, we delete or anonymize it using secure methods.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including:

SSL/TLS encryption for all data transmitted between your browser and our servers;
Secure, access-controlled databases with limited employee access;
Regular security assessments and monitoring;
PCI-DSS-compliant payment processing.

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. If you suspect unauthorized access to your account, please contact us immediately.

8. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

Access — request a copy of the personal information we hold about you;
Correction — request correction of inaccurate or incomplete data;
Deletion — request deletion of your personal data, subject to legal retention requirements;
Opt-out of marketing — unsubscribe from promotional emails at any time via the "unsubscribe" link in any email, or by contacting us;
Data portability — request your data in a machine-readable format where applicable.

To exercise any of these rights, please contact us at the details below. We will respond within 30 days.

California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding personal information. Please contact us for a full CCPA disclosure.

Florida Residents: You have the right to know what personal data we collect and how it is used. Contact us to make a data request.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child under 18 has provided us with personal data, please contact us immediately and we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last Updated" date and notify active members via email.

We encourage you to review this Policy periodically.

11. Contact Us

If you have questions, concerns, or requests related to your privacy or this Policy, please contact our Member Support team:

DD Vacations Club — Privacy Inquiries

📍 Reservations Office | Hollywood, FL 33021

📞 1-888-998-8322

✉️ [email protected]

Monday–Friday: 9:00 AM – 6:00 PM | Saturday: 9:00 AM – 12:00 PM