Contact & Member Support
Reservation Office
Hollywood, FL 33021
United States
Office Hours
Our team is available to assist members during the following hours (Eastern Time).
Monday 9:00 AM – 6:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 6:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed
Send Us a Message
Fill out the form below and a member of our support team will get back to you within 1–2 business days.
Frequently Asked Questions
Quick answers to common member questions. Can't find what you need? Contact our team directly.
How do I activate my membership and start booking?
After completing your membership payment, you will receive a confirmation email with your account credentials and a link to the member portal. Log in to access your booking dashboard, view available resorts, and redeem your complimentary vacation packages. If you do not receive your welcome email within 24 hours, please check your spam folder or contact us at [email protected].
Can I change or cancel a resort reservation?
Yes. Most reservations can be modified or cancelled without penalty if you contact us at least 72 hours before your check-in date. Cancellations within 72 hours may be subject to a one-night fee or full reservation charge depending on the property. Please review our Refund and Cancellation Policy for full details.
How do I use my 2 free all-inclusive vacation packages?
Your complimentary vacation packages are available through your member portal once your membership is active. Navigate to the "Bonus Packages" section, select your preferred destination and dates, and follow the redemption instructions. Packages are subject to availability and blackout dates. They must be used during your active membership period and cannot be exchanged for cash.
Question 4: What if I feel stuck with lorem ipsum?
Your membership renews annually on the anniversary of your activation date. You will receive a reminder email 30 days before renewal. To update your payment method or manage AutoPay, log in to your member portal and navigate to "Account Settings." You can also call us at 1-888-998-8322 and our team will assist you.
I'm on a payment plan. What happens if I miss a payment?
If a scheduled installment payment is missed, your member benefits may be temporarily suspended until the account is brought current. We will contact you to resolve the situation before taking further action. If you are experiencing financial difficulty, please reach out to our team proactively — we want to find a workable solution before any suspension occurs.
What destinations are available to members?
DD Vacations Club members have access to thousands of premium resorts across four continents — including destinations in North America, the Caribbean, Europe, and Asia. Available properties and rates are displayed in your member booking portal and are updated regularly. Specific availability depends on travel dates and resort occupancy.
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